Empowered consumers
Consumer information access and self-service
Consumers can:
- access and manage their health information
- access information to support health and wellness
- manage bookings and view alternative care options
- self-report symptoms
- consent to participate in research studies
- access tools for triage, navigation and advice.
Connected, integrated care
- Consumers have a seamless experience where their care providers know their health history.
- Care providers have access to a holistic view of a consumer’s health history and view of their interactions with other care partners in the health system.
Consumer-managed mobile healthcare
Consumers can use smart phones, user-friendly apps and wearables to:
- manage health and wellbeing
- receive reminders
- share relevant information with care providers
- enter data, view schedules, and manage key health information.
Virtual visits
Consumers can:
- virtually engage with diverse health services from anywhere
- collaborate virtually with clinicians on prevention, diagnosis and treatment
- choose whether to access services via physical or virtual channels.
Remote health monitoring
- Consumers can use smart devices to automatically capture key bio-indicators outside of hospital settings and communicate to their care providers.
- Clinicians have a near-real time view of consumers and can detect trends or concerns and intervene early.